Returns & Exchanges Policy

At Renew Radianz, your satisfaction is our top priority. We understand that sometimes, a product may not meet your expectations. If you're not completely happy with your purchase, we're here to help with our straightforward returns and exchanges policy.

Returns

Time Frame: You have 15 days from the date of receipt to initiate a return.

Condition: Products must be returned unused, unopened, and in their original packaging. For hygiene and health safety reasons, we cannot accept returns on used or opened items.

Process: To initiate a return, please contact our customer service team at [contact information]. Provide your order number, the item(s) you wish to return, and the reason for the return. We will guide you through the return process and provide you with a return authorization number.

Refunds: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.

Exchanges

Eligibility: We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact our customer service team.

Process: Follow the same steps as outlined in the Returns section. Please specify that you are requesting an exchange and provide details about the defect or damage.

Shipping for Returns & Exchanges

Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Method: Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. As personalized items, gift cards, etc. Please get in touch if you have questions or concerns about your specific item.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with photographic evidence. We prioritize these cases and will expedite a replacement at no extra cost to you.

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us at returns@renewradianz.com or 404-437-3089. Our team is dedicated to ensuring your satisfaction and will work with you to resolve any issues.